Support
Common questions
How do I delete my account?
In the app, go to Profile and tap Delete Account at the bottom. This permanently erases your account and data right away, and it can’t be undone. If something goes wrong, email us.
Who can see my check-ins?
Only the people in the circles you send them to. There is no public profile or feed. See the Privacy Policy for the details.
Why do you ask for consent before my first mood check-in?
How you’re feeling is health information. We ask before collecting it and explain how we protect it in the Consumer Health Data Privacy Policy.
Does CloseOnes cost anything?
No. CloseOnes is free to download and use, and it never shows ads.
Where is CloseOnes available?
CloseOnes is available on iPhone in the United States.
Can I watch the intro again?
Yes. In Profile, tap “Replay the quick intro.”
If you’re having a hard time
CloseOnes isn’t therapy or crisis support. If you need someone to talk to right now, call or text 988 (Suicide & Crisis Lifeline, US). In an emergency, call 911.