CloseOnes Law Enforcement Request Policy
CloseOnes is committed to protecting user privacy and the confidentiality of user data. At the same time, we comply with valid legal process under United States law. This policy explains how CircleRootTech LLC responds to requests from law enforcement or government agencies.
1. Valid legal process
CloseOnes discloses non-public user data to law enforcement or government entities only in response to valid, official legal process that has been properly served on us.
(a) Subpoenas. We require a valid grand jury, administrative, or trial subpoena to disclose basic account records: the phone number on the account, the name on the profile, and the date the account was created.
(b) Warrants or court orders. We require a judge-signed search warrant or court order based on probable cause to disclose user content, including circles and their members, check-ins (including mood check-ins), questions and answers, and Bridges entries and notes.
2. User notification
Unless we are legally prohibited from doing so (for example, by a non-disclosure order under 18 U.S.C. § 2705(b)), our policy is to notify the user, using the contact information on the account, before disclosing their data to law enforcement. This gives the user an opportunity to seek legal protection or challenge the request.
3. Emergency requests
CloseOnes may voluntarily disclose user information to law enforcement in rare cases where we believe in good faith that an emergency involving an immediate threat of death or serious physical injury to any person requires disclosure without delay. Emergency requests must come through official channels and include a detailed description of the threat.
4. Preservation
When we receive a formal, written preservation request from law enforcement under 18 U.S.C. § 2703(f), CloseOnes will take reasonable steps to preserve existing account records for up to 90 days, pending valid legal process. CloseOnes does not keep backups, permanent archives, or "shadow profiles" beyond the retention and deletion described in our Privacy Policy. Data a user has already deleted cannot be recovered.
5. International requests
CloseOnes is a US-based company and offers the App only in the United States. We do not respond to data requests from non-US law enforcement unless served through a United States court under a Mutual Legal Assistance Treaty (MLAT) or letters rogatory.
6. Contact
For law enforcement inquiries or service of legal process:
CircleRootTech LLC
Email: thecircleroottechllc@gmail.com
Mailing address: 7533 S Center View Ct, Ste N, West Jordan, UT 84084, USA